We study the shift to fully remote work at a large call center in Turkey, highlighting three findings. First, fully remote work increased the share of women, including married women, rural and smaller-town residents. By accessing groups with traditionally lower labor-force participation the firm was able to increase its share of graduate employees by 14% without raising wages. Second, workforce productivity rose by 10%, reflecting shorter call durations for remote employees. This was facilitated by a quieter home working environment, avoiding the background noise in the office. Third, fully remote employees with initial in-person training saw higher long-run remote productivity and lower attrition rates. This underscores the advantages of initial in-person on boarding for fully remote employees.
JEL No. J0
Cevat Giray Aksoy, Nicholas Bloom, Steven J. Davis, Victoria Marino and Cem Ozguzel
13 June 2025 Paper Number POIDWP124
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